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Newport Interactive Marketing

Spend Wisely: Big-Brand Insights to Move YOUR Needle

As we enter the 2020s, it is now undeniable that digital marketing and social media are going to be at the forefront of business. Actually, that’s already the case, and if you’re not already optimizing your digital marketing strategies, then that means you are getting left behind.

 

But it’s not too late!

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NIM’s panel of marketing experts are here to demystify the social media age and help you understand how to take advantage of digital marketing and SEO to make your business more successful.

 At this NIMRI event, you will learn about:

  • Current successful digital and social strategies, and what to focus on going into 2020
  • How big brands apply the fundamentals – which affordable tools can inform personas and solve customer problems
  • Affordable tools and achievable tactics
  • Overlooked opportunities
  • The power of Facebook and ads and local SEO
  • Utilizing influencers – what lessons can we learn about connection and messaging?
  • And, of course, get your answers!

Top experts are here to answer your questions and provide New Media insights – and since it is always evolving, there is always more to learn! Join #NIMRI at Spend Wisely: Big-Brand Insights to Move YOUR Needle on June 20th from 6-8 PM at Innovate Newport, the former Sheffield School on Broadway is open!

 

 

Meet Ronni Kenoian

Ronni Kenoian is the marketing manager for leading travel insurance comparison site InsureMyTrip. She oversees the digital marketing of the InsureMyTrip brand, including consumer insights, content strategy, paid search/social advertising, social outreach, and earned media strategy. She also has been intimately involved in a number of new product ideas and development efforts and has been closely aligned with customer needs. Given the demonstrated power of big data, Ronni also leverages the company’s current capabilities to help reinforce the brand. Ronni believes merging creative and technology into cross-functional teams and roles is essential to better executing a winning marketing strategy with long-lasting results.

 

Meet Kevin Vine

Kevin Vine is a digital marketing strategist and he is currently Director of Marketing for Level Ex, a start-up that creates mobile, AR and VR games for physician training using state-of-the-art video game technology and cognitive neuroscience. Previously, he was head of Customer Experience at Collette Tours, and prior to that he led the web, social and mobile teams at Dunkin’ Brands. His experience also extends to consumer insights, content strategy, communications development and, of course, he is always keeping his fingers on the pulse of new and emerging trends and platforms. 

 

 

 

Meet Ana Raynes

Ana Raynes is a thought-leader in the fields of social media and content marketing. Her creative mind led her to study at the London College of Fashion, after which she co-founded the Internet fashion startup Smart is Cool. Raynes has been a motivational speaker as well as an expert in e-marketing, including social media, content marketing, and information technology. She is currently the Vice President of Content Marketing at Didit. She oversees the content marketing needs of agencies and clients across multiple platforms. Raynes also does strategic planning, business development, and strategic growth for social media and SEO. She maintains relationships with bloggers and influencers to keep up with current trends, and to help with her own campaigns.

 

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Newport Interactive Marketing

Web marketing specialists welcome traditional marketers, small businesses, and beyond for quality education and great networking … right here in Newport!

 Newport Interactive Marketing is

sponsored by Angles & Insights & Designated Editor

“Ticks vs. Humans: Can Social Media Crush Pathogens?” at SXSW Interactive 2014

NIM Founder and Designated Editor Founder Suzanne McDonald and Dacia Daly from the Tick Encounter Research Center, have put in a proposal to speak at SXSW Interactive 2014. Their talk, “Ticks vs. Humans: Can Social Media Crush Pathogens,” discusses how college interns and professionals in social media and public health collaborated on a pilot research project about lyme disease prevention.

SXSW_Logo_2013_BlackBG_CS

In addition to giving information about the impacts of lyme disease, Suzanne and Dacia hope to educate attendees at SXSW Interactive 2014 about how their project forged a new model of public health communications. Also, how they overcame challenges like motivating college interns and working in the virtual workplace.

Here are the questions Suzanne and Dacia’s presentation will answer:

  • How can brands use visual social media when the subject makes people — including the social media team — literally recoil?
  • How can higher ed and social media pros forge a new model to best meet the needs of paying client, intern learning experience, and professionals’ interest and fulfillment?
  • Which social media platforms are most effective in helping to prevent vector-borne diseases and how may they work for other public health campaigns?
  • What do students know already and are they equipped to jump into effective roles as social media communicators on behalf of a brand?
  • What to look for in interns and how to keep interns motivated when working virtually?

Show your support for bringing “Ticks vs. Humans” to SXSW by voting on the SXSW Panel Picker website and spreading the word to your friends and colleagues!

Social Media to Drive Events | Newport Interactive Marketers

 

America's Cup World Series Newport 2012

Tall Ships Newport 2012

Social Media: Share and Share Alike

Besides social media, what’s the most important word in the Newport Interactive Marketers vocabulary? That would be “share.” The group shares connections, contacts, information, leads, advice, insight, links, hashtags, business cards, stories, you name it. With social media dominating marketing today, business owners large and small need one another to succeed. So they share – and share often.

In light of this summer’s big events – America’s Cup World Series and Ocean State Tall Ships – 3 social media experts who are also NIM members shared their tops tips and insights for using social media to boost events or bring people through your doors.

  • Mindfull’s Social Media Training Guru Chip Leakas, specializing in real estate
  • RI Blood Center’s Social Media Maven Kathy Manchester, who rocked NIM’s Social Media on a Budget panel
  • Social Media Manager Brian Hodge, who feeds multimedia for GoProvidence.com

The May 17 panel focused on marketing and new media, trading short cuts, hot tips, and best practices that could be implemented  by businesses based in Newport and in surrounding locations. Participants came away with their brains chock full of tips they could try immediately and … of course, share via Twitter, Facebook, and all manner of social media platforms.

Events and Social Media

  • There are 3 phases to any planned event: lead-up, spreading, get others to share, generate buzz during event & post-event
  • Facebook lets brands schedule ads via an “offers” button right from the brand page
  • Understanding customers via social comes first; getting them to know you is second

Social Media To-Dos

  • Update Facebook header image often. Look on Flickr for Creative Commons, which let’s you use photos freely. Highlighted posts cover the width of your Facebook page
  • Facebook and Twitter move on an momentary basis; be actively engaged or you will lose business
  • If you’re on Twitter, you need to be monitoring the feed. People expect answers, and they expect their complaints to be answered
  • Host a Twitter powerhour for social media savvy folks, offer some freebies, or a prize
  • Restaurants should be sharing menus and specials on Facebook and Twitter
  • Offer social customers discounts. Create an event, because social media people love to interact in real life, too
  • Ask customers who have had a great experience to review your business, because testimonials are huge
  • Encourage people to tag themselves when you feature them in your photo and post it to Facebook
  • Check privacy settings so you are notified when people post on your Facebook. page
  • Encourage people to share their photos and post them on your brand page.
  • Set up a Facebook contest, use Wildfire to help with contests, set up a photo contest during Americas Cup and Tall Ships, offer a gift certificate to the winner
  • Post events to RI Monthly, Patch, and @NewportBuzz willing to share.

Social Media Resources

  • Fbcovers.com and similar tools allow you to customize your Facebook header.images
  • Inboxq is another helpful tool to build campaigns around keywords
  • Foursquare is a great tool to drive awareness and loyalty
  • Yelp is a great tool to build awareness, want to be sure you’ve claimed your biz
  • Google Places (now converted to Google+ pages) give you an opportunity to upload photos and videos. 84% of people use consumer videos when travel planning
  • QR codes can be really handy, just need to make sure your site is mobile-friendly

Thanks @NewportBuzz@12MeterCharters, @NoirBlancDesign for sharing Tweeting insights.

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NIM Events You Missed

New Media events you may have missed

April 26, 2012 – Pinterest for Business: All You Need to Know

Annie Colella of Discover Newport (the Convention and Visitors Bureau) shared how Pinterest can work for your business. Attendees learned how to get to get started with Pinterest and how to get the most out of the social media site. Highlights from Pinterest for Business are posted on the Newport Interactive Marketers blog.

March 29, 2012 – The film “Connected” at the Jane Pickens Theater

 

 

March 1, 2012  Optimize Online Marketing With Secrets of a Revenue Coach

Let’s take a look at our websites and social media from a proven sales perspective.

Does your website put customers off? You think your website describes your company and products or services. You think you’re not “in the way” when they come to your site to learn about you — or via social media Read More

1/26/2012 Make Your Website Mobile Friendly

Annette Tonti, CEO of MoFuse, shared mobile web best practices for publishers and advertisers. NIM attendees learned the difference between a mobile app and a mobile site and how to build effective web content.

Check out the highlights from “Make Your Business Mobile Friendly.” Learn how to use mobile to engage with customers on Designated Editor’s blog.

 

Newport Interactive Marketers @ URI Social Media Social

Kevin Vine: Interactive Marketing Manager, Dunkin’ Brands, Inc.

Shawn Simmons: Director of Public Relations, StyleWeek

Suzanne McDonald: Chief Content Strategist, Designated Editor, NIM founder

11/29/2011

Newport Interactive Marketers joined the University of Rhode Island for the URI Social Media Social. The NIM speakers provided insights to students and Newport Interactive Marketers about what an intern can do and how social media can boost a business.

Discover what attendees learned from “Cross the Digital Divide” between digital natives (interns) and busy professionals on Designated Editor’s blog.

Create and Market Your Brand Story

Jamie Palmer

10/27/2011

Jamie Palmer, the Senior Practitioner at University Business Consultants LLC, taught NIM attendees how to tactfully articulate the brand. Jamie stressed the importance of telling the story and not selling the story. NIM attendees learned how to engage their audience with messages that would resonate.

Check out the key points from “Create and Market Your Brand Story.” Learn how to create a personal and effective brand story on Designated Editor’s blog.

Enhance your Brand with Google+ and Twitter

Discussion Panel

9/29/2011

Panelists Matt Medeiros of Slocum Studios and Michelle Quillin of New England Multimedia shared their insights on Google+ just as it launched. A general consensus was Google+ was not appropriate for all brands at that time. But for those who are concerned about SEO, it’s worth considering.

Learn more about to enhance your brand using social media from “Google+ Twitter Q & A at Newport Interactive Marketers” located on Designated Editor’s blog.

Intertwining Social Media and Customer Service

Chuck Dennis

8/25/2011

Chuck Dennis, Vice President and Senior Consultant for Knowledgence Associates, taught NIM how to infuse social media with customer service to boost engagement and ROI. NIM attendees learned how to interact with customers’ concerns and complaints through social media. Tips for detecting and redirecting what could become a PR debacle were also included.

Discover what attendees learned from “Social Media and Customer Service With Newport Interactive Marketers.”

Join NIM at the top of Newport Tweetup

7/21/2011

Keeping the social in NIM, attendees gathered high over Newport for free appetizers, drink specials, and nonstop networking.

Drive ROI from Google Analytics

Jay Murphy

6/23/2011

Boston University’s Center for Digital Imaging Arts instructor Jay Murphy showed Newport Interactive Marketers how to maximize Google Analytics to drive ROI. NIM attendees learned how to attract people that will actually buy and how to bring in more buyers and prospects.

Find out more about what attendees learned from “Google Analytics with Jay Murphy at Newport Interactive Marketers.” Discover how to get the best results from your online efforts, on Designated Editor’s blog.

SEO Mythology and Tactics from SEO Book Community Manager Eric Covino

Eric Covino, http://www.creativesignals.com/

5/19/2011

NIM was thrilled to have Eric Covino of internationally regarded SEO community SeoBook.com and CreativeSignals.com answer questions on Search Engine Optimization and Google rankings. NIM attendees learned tactics to get search engines to rank their sites number one. Eric gave tips on how marketers can boost their websites in just one week! He also explained how SEO differs for service businesses and local retailers.

Learn more about SEO from “SEO: What’s working? What’s relevant? A Newport Interactive Marketers session”, on Designated Editor’s blog.

Facebook Marketing Best Practices to Boost ROI

Tom Schuyler, Pandemic Labs’

4/27/2011

Tom Schuyler, Pandemic Labs’ Director of Accounts, shared Facebook best practices and ROI measurement types. NIM attendees gained tools and insights to measure the value of marketing on Facebook. Tom explained how to utilize Facebook analytics to assess weaknesses and opportunities to make brand presence more valuable. Attendees learned the core metrics you can use to determine how much Facebook is doing for your brand/business.

Find out more about what Newport Interactive Marketers learned from “Facebook Marketing: Best Practices to Boost ROI.” Discover how to increase your return on investment using Facebook on Designated Editor’s blog.

Learn and Leverage Video for your Brand Success with Newport Interactive Marketers

Patrick Hughes of Visual Post

3/29/2011

NIM hosted Patrick Hughes and Scott Quillin to share their expert opinions on online video posts. NIM attendees learned why videos are so important to the success of their businesses. The experts explained how to use YouTube and how to start your own brand channel.

Check out the highlights from “Optimal Video on a Budget with Newport Interactive Marketers.” Learn how to incorporate cost-effective video marketing into your business on Designated Editors blog.

Mobile for Marketing with Newport Interactive Marketers

Tamara Gruber

1/20/2011

Tamara Gruber, the founder of Red Giant Consulting, guided NIM attendees into the mobile marketing world. She explored the difference between mobile apps and mobile sites and how they could optimize their businesses.

Discover more about what attendees learned at “Marketing with Mobile with Newport Interactive Marketers”, and grasp why mobile marketing matters on Designated Editor’s blog.

Social Media Secrets with Newport Interactive Marketers

Kathie Manchester from the Rhode Island Blood Center

Dana Duellman & My Perfect Space Entrepreneur, consultant, Realtor

Moderator: Nick Brown, Community Manager at Astonish Results,

10/21/2010

Newport Interactive Marketers hosted a panel of social media experts to teach attendees how to optimize social media. Experts shared the best way to connect with customers through social media and discussed the most effective platforms to use.

Learn how to enhance your success in social media from Designated Editor’s blog post, “Social Media Secret’s Out: A Recap and Tools with Newport Interactive Marketers.”

Search Engine Optimization Insights with Newport Interactive Marketers

Doug Wilson

9/30/2010

Newport Interactive Marketers hosted Doug Wilson SEO specialist at Netsense, a Pawtucket-based market leader in outsourced IT, website, and web marketing solutions. NIM attendees received a how-to seminar on search engine optimization insights. Attendees also learned how to boost their Google rankings.

Social Media Answers With Newport Interactive Marketers

Patrick O’Malley

8/26/2010

NIM hosted nationally known expert Partick O’Malley. Patrick is the former VP of Operations for Northern Light, Google’s former top competitor, and has spoken across the country and nationally. He is an expert on LinkedIn, Twitter, Facebook, YouTube, and Google. Attendees gained insights to use social media to effectively boost their businesses.

Newport Interactive Marketers Networking

Stephen Melanson

7/29/2010

Stephen Melanson opened the attendees’ eyes to the importance of Verbal Branding. The seminar focused on concise messaging.

Check out highlights from “Social Media and Verbal Branding: Get Your Twit Together.” Learn how to build your social media foundations with verbal branding on Designated Editor’s blog.

Newport Interactive Marketers Networking

Highlights from OMMA Conferences

Jessan Dunn Otis

6/24/2010

Jessan Dunn Otis, a linchpin, recapped Seth Godin’s talk in Boston on June 17, 2010. The seminar also highlighted from the OMMA Conference.

Check out a key point from “OMMA Video Conference 2011 Highlights on Designated Editor’s blog.

Newport Interactive Marketers

Matthew Mamet

5/20/2010

Matthew Mamet of EditMe presented how small businesses and individuals can use a Wiki platform to share information and foster communities. NIM attendees learned how to up their online presence quickly and easily.

Discover what NIM attendees learned from Designated Editor’s blog post, “Tips for Building Communities from Matthew Mamet of EditMe, presented at Our First Newport Interactive Marketers Event.”

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Newport Interactive Marketers: Increase Sales With a Revenue Coach

Revenue Coach Shares Proven Strategies to Increase Sales

Let’s look at our websites and social media from a proven sales perspective. Revenue Coach and author Kristin Zhivago helps helps brands become to customer-centric. 

What Your Current Clients Can Teach You 

  • What you think is important, isn’t what is important to the customer
  • Go where the customers are: a lot of CEOs are NOT on Facebook
  • If you’re imitating another company then you’re blowing it…customers are coming to you for a reason!
  • Best market research/data mining is asking existing customers the RIGHT questions
  • Client interviews will reveal the trends, in 6 phone calls; they’ll all basically say the same thing
  • Anticipate their questions and help buyers on their journey. You guess= you lose!
  • Have to ask current customers the right questions in the right way
  • People are doing their homework on you before they even contact you
  • If you call your customers yourself, you will still get the data, they’ll just be more polite
  • If you’re only asking one question of an existing client, ask them what they would do if they were in your shoes.
  • Channels,social media etc.- without customer knowledge is like whistling in the wind
  • Treat customers properly and give them what they want

Understanding the Buyer’s Process

  • Buying process changing radically. Overall, you are NOT in control of the process
  • Buying: First friends, then websites, and then Google
  • 80% of buyer’s questions are answered by others, not you!
  • Need to know why and how buyer’s bought from you
  • What’s going to happen to me after I buy? A key question buyers have that you need to answer.

Common Marketing Flaws

  • “Marketing is no longer about what you say, it’s about what you do.”
  • Don’t follow fads and don’t obsess with channels!
  • Is your data flawed? If you’re relying on salespeople, focus groups, social media, surveys and 3rd parties, the chances are your data is flawed
  • Stop selling and start supporting the buyer process
  • Relationship marketing is a misnomer. Do you want car dealers showing up to dinner?
  • Surveys are a waste of time, people will not say in writing what they are really thinking
  • Need to understand where you are in the spectrum to know what to say on your site, newsletter and other content
  • Everyone is doing something that gets in the way of sales
  • Usually you’re screwing up how you’re presenting the product or something else that’s fixable
  • Are you emphasizing what everyone already promises anyway? Everyone expects a boat to float
  • The problem with social media, It’s the biggest time-suck!
  • Usability matters more than design: We don’t look at billboards on the highway never mind on your screen

Branding

  • The difference between branding and your brand? Branding is what you say; your brand is what they say about you
  • Branding is the promise you make. Your brand is the promises you keep

 

A special thanks to all the NIM attendees who tweeted during the event! @KristinZhivago, @JoAnnLefebvre, @SusanneDay, @johnpicozzi, @PRnick, @scottindermaur, @vallerieMalkin, @trendyjenny, @NEMultimedia, @sue_DesigEditor, @NewMediaNPT

 

Don’t miss Newport Interactive Marketers’ next gathering: March 29 public is welcome to the film “Connected” at the Jane Pickens Theater. Tickets are $10, payable to the theater. Preregistration requested. 

Revenue Expert Shares Proven Strategies on How to Increase Sales

Do you know why people buy from you? What about those who don’t?

Find out with Revenue Coach and author Kristin Zhivago at Newport Interactive Marketers on March 1 in Newport, RI.

Revenue Coach Kristin Zhivago is an expert at aligning buyers’ perceptions with sellers’ assumptions. Zhivago has interviewed hundreds of business owners and their customers to determine what attracts people and what makes them come back.

Join Newport Interactive Marketers on March 1, 2012, to learn from Revenue Coach and author Kristin Zhivago at 41 North, 351 Thames St., Newport, R.I. Offering Southern New England’s best networking and learning, Newport Interactive Marketers gather monthly to help area businesses and professionals leverage social media, online marketing, websites, and more. The March 1 event is free and open to the public.

Sellers, Zhivago says, do not know these crucial components: “What you think is important about your business may not be important at all, and what they think is important may be something you never even talk about.”

Her main goal is to help her customers understand the relationship they have with their own clients. And on Thursday March 1, Zhivago will help Newport Interactive Marketers attendees do the same.

“With that knowledge, all of your messaging – everything from your signage to your emails – will be relevant to new customers looking for the same experience,” Zhivago says.

The biggest mistake small businesses and local retailers make: They never find out why someone chose them in the first place – nor why they keep coming back.

It is possible to rectify these mistakes: Interview current and past customers by phone, using the guide Zhivago outlines in her book, Roadmap to Revenue. While online surveys may be more convenient, Zhivago advises using the telephone.

“These interviews work best because people talk freely when they are engaged in a private conversation,” she says. Using the information acquired from the interviews, businesses can make relevant changes to attract new clients.

It only takes about seven customer interviews for the business to see profitable trends. These interviews will show the company exactly what customers’ value about their business.

“The differences are sometimes subtle but always significant. Words matter. Sellers always talk to buyers in one kind of language, and buyers talk to other buyers in another kind of language. Until you actually interview your buyers, you won’t know what those exact words and phrases are,” Zhivago warns.

“And your words and phrases will not resonate with potential customers. And, by the way, you won’t get this data from social media discussions, interesting as they are,” she said.

Social Media and the Revenue Coach’s Perspective

In today’s modern age where every company seems to have a social media site, it can be difficult to “stand out” in the crowd.

“The trick, is to be helpful in a relevant way (interviews help with this also – you’ll know what is relevant).”

Zhivago advises companies to set up a content production system and work on it daily, whether it’s creating content from scratch or curating for your audience.

“Social media is the most resource-hungry marketing method ever invented. You can’t be lazy about it.”

Learn what to say to your customers, via social media and offline

Don’t miss Revenue Coach and author Kristin Zhivago and Newport Interactive Marketers on March 1, 2012. Free registration.

Register for Optimize Online Marketing With Secrets of a Revenue Coach in Newport, RI on Eventbrite