Tag Archive for: Newport Interactive Marketers

Perry Fagan

What Is Corporate Strategy?

Newport Interactive Marketers took a broader approach to its usual new-media focus to welcome Harvard Business School’s approach to developing a strategy for your brand.

NEW STRATEGY GROUP Founder P. Lawrence Fagan earned an MBA from HarvardNEW STRATEGY GROUP Founder P. Lawrence FaganBusiness School, where he spent 11 years researching corporate and organization strategy, six years as a member of the HBS research faculty.

While at HBS, Mr. Fagan contributed to the development of a general theory of organizations and authored numerous business case studies, several of them bestsellers. Subsequently, he worked nine years as a strategy leader causing breakthroughs for clients in diverse industries and geographies with Monitor Company, HBS Executive Education, the Corporate Learning division of Harvard Business Publishing, and independently.

What Is Corporate Strategy?

Strategy is an integrated set of choices an enterprise makes to create a unique and valuable position in market space.

Unfortunately, employees seldom know or understand the corporate strategy.

A study in Australia found that 70% of the company doesn’t “get it” when their CEO talks about strategy.

According to Fagan, we are living in strategy’s dark age.  We are so busy with daily tasks that we don’t see the big picture and to develop something that is effective. You must see the big picture.

 10 Fatal Misconceptions About Strategy

  1. Striving to be the best
  2. Strategy is goal-setting
  3. Strategy is innovation
  4. Being all things to all people
  5. It’s  your boss’ problem
  6. Strategy is secret
  7. Only abstract
  8. It’s academic
  9. Having one doesn’t matter, execution does
  10. It’s a form of measurement

Strategy and Purpose Are Not the Same

  • Purpose: Our call to action
  • Values: Our beliefs and code of conduct
  • Vision: The immediate future we are creating for the company
  • Strategy: The choices we make to build unique and valuable positioning in our markets, enabling us to win.
  • Metrics: How we track the performance

The Universal Structure 

  • A goal that is singular, time-delimited
  • A clear advantage to customers, in specific geographies with a winning proposition
  • Activity Set – degree of vertical integration, interlinked activities

The Key to Strategy

  • If you can’t turn a goal to action, it doesn’t exist
  • You must offer something unique and different: If you’re for everybody, you’re for nobody
  • You’ve identified a set of problems on customers’  behalf and owning those problems for them – that’s the key!

How to Be Different

  • You must always be different. Different in ways that matter to your target customers.
  • Deliver reliably on your offering. Don’t say one thing and deliver another. Be reliably different.

 What Is Your Winning Proposition?

What is uniquely yours to say?

Paint a portrait to the customer to articulate your value proposition.

For example, what is the unique winning proposition of Coke Zero?

First, determine Coke Zero’s unique qualities and the target audience.

    • Zero calories
    • For people who like Coke
    • Dieting, health conscious

Now, craft your unique winning proposition Only Coke Zero gives you zero calories with the same great taste.

Don’t miss monthly #NIMRI gatherings.

“Ticks vs. Humans: Can Social Media Crush Pathogens?” at SXSW Interactive 2014

NIM Founder and Designated Editor Founder Suzanne McDonald and Dacia Daly from the Tick Encounter Research Center, have put in a proposal to speak at SXSW Interactive 2014. Their talk, “Ticks vs. Humans: Can Social Media Crush Pathogens,” discusses how college interns and professionals in social media and public health collaborated on a pilot research project about lyme disease prevention.

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In addition to giving information about the impacts of lyme disease, Suzanne and Dacia hope to educate attendees at SXSW Interactive 2014 about how their project forged a new model of public health communications. Also, how they overcame challenges like motivating college interns and working in the virtual workplace.

Here are the questions Suzanne and Dacia’s presentation will answer:

  • How can brands use visual social media when the subject makes people — including the social media team — literally recoil?
  • How can higher ed and social media pros forge a new model to best meet the needs of paying client, intern learning experience, and professionals’ interest and fulfillment?
  • Which social media platforms are most effective in helping to prevent vector-borne diseases and how may they work for other public health campaigns?
  • What do students know already and are they equipped to jump into effective roles as social media communicators on behalf of a brand?
  • What to look for in interns and how to keep interns motivated when working virtually?

Show your support for bringing “Ticks vs. Humans” to SXSW by voting on the SXSW Panel Picker website and spreading the word to your friends and colleagues!

Must-Have WordPress Plugins

On Tuesday, August 13th, WordPress expert Matt Medeiros highlighted “Must-Have WordPress Plugins” to the Newport Interactive Marketers audience at the International Yacht Restoration School.

To better understand the difference, Matt explained the relationship between a website, WordPress, and plugins in this analogy:

318px-IPhone4SWhite_no_shadow

Website : iPhone

WordPress : iOs software

Plugins : Apps

Before installing, make sure that your web host can support a lot of bandwidth in the long run. Once your web host is set up, do thorough research on any plugins you are considering for your site: read reviews, check the number of installations and the dates of the most recent updates.  Staying up to date for safety’s sake avoids malware, site lag, and loss of data.

Free and Premium versions are available. Although free ones are great because they’re “accessible, fast and free,” Matt pointed out that there is a difference between Free and Premium—Premium is better.

Premium plugins have more features, better quality, great support, longer product cycle and higher compatibility. If you get what you pay for, it’s worth paying for premium plugins for contact forms and e-commerce.

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Matt Medeiros explains the effectiveness of WordPress plugins

In addition to explaining the basics, Matt also shared his favorite WordPress plugins:

  • Ultimate Coming Soon Page
  • Redirection– great for transitioning domain change to WordPress
  • Yoast– WordPress SEO and Video SEO
  • BackWPup-Wordpress backup plugin
  • BackUp Buddy– premium version of BackWPup
  • Gravity Forms– premium, very powerful; creates contact forms and can create users
  • W3 Total Cache-“cache-ing” helps server, which ultimately helps drive the bottom line for business
  • Paid Membership Pro– available in free version and premium version
  • Responsive WordPress Slider by Soliloquy
  • WooCommerce– E-commerce plugin, also provides extensions for shipping
  • bbPress– “be all, end all” discussion platform for WordPress
  • JetPack-“a single plugin that does a thousand things”; it has its own analytics and has the capability to cache images and speed up load time
  • WPtouch– premium mobile version of WordPress site
  • Powerpress– the only one for podcasts

**Can’t find a plugin you want? Matt advises to have a developer create it

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Thanks to the International Yacht Restoration School and Bridge Liquors for hosting!

Newport Interactive Marketing

Networking, Drinks, and Views Over Newport

On Tuesday, July 24th, #NIMRI hosted its annual networking event on the rooftop of Hotel Viking. Professionals from Rhode Island & across New England enjoyed a summer evening in Newport & connected with new faces.

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A big thanks to the staff at Hotel Viking for making the event possible!

Newport Interactive Marketing

Analyzing Google Analytics With BU Instructor Jay Murphy

 

Missed March’s NIM Analyzing Google Analytics?

Jay Murphy dug into Google Analytics, showing NIM attendees how they can see who is coming to their websites and engaging with them. With this valuable information, brands can provide more specific information that attracts a greater number of followers.

Why it’s important to know who is following you

Knowing who is following your business online offers unprecedented advantages. With this information, you can clearly identify your target market as well as the customer base  you are trying to reach. You can then implement new strategies to find and attract  potential customers you have yet to reach.

Need to know more about Google Analytics? Sign up for Jay’s workshop at the Chamber of Commerce in Middletown, R.I. [Date Change: JUNE 6]

Google Analytics is a free tool that will enhance your marketing strategy. Jay covers all the basics as well as how to interpret the results and how to make solid business decisions from the data. We we’re able to explore advanced topics like how to setup features such as:

  • Dashboards
  • Integrating with Google AdWords
  • Goals and Segments and more.

This program is free, and it gives you great insights into your website traffic and marketing effectiveness.

Navigating Google’s powerful, flexible and easy-to-use features lets you see and analyze your traffic data in an entirely new way. With Google Analytics, you’re more prepared to write better-targeted ads, strengthen your marketing initiatives, and create higher-converting websites.

If you have a website and you don’t leverage Google Analytics, you’re throwing money away!

Build Your Brand With Award-Winning Book Coach

Book coach lisa tenerThese days, whether it’s Google+ or SEO, the concept of authorship is abuzz. Award-winning book coach Lisa Tener shares her strategies, tips, and insights to a packed room.

Writing a book isn’t for everyone — but many people who think they’re not writers find out that they have a book in them after all.

This month’s Newport Interactive Marketers inspired audiences to figure out whether a book is for them and, if so, how to write one that’s worthy and worthwhile — without a lot of stress or pain. In fact, we found out how it can even be an exciting and fun process.

Should I write a book?

  • How to know if writing a book is for you
  • 5 compelling reasons to get started now
  • 3 keys to get past overwhelm and make it easy
  • Your critical first 3 steps

Ways & Reasons to Write a Book

  • To reinvent yourself, establish your credibility by writing a book
  • Helps focus your brand and vision
  • To get known as an expert in your field
  • When you research something, write something on it, you then become the expert

How to brand it

  • Using a catchy, to the point title, that offers a solution to the problem of your market: example: The Creativity CURE by Drs. Carrie and Alton Barron.
  • “Complimentology”: think about your publicity for the future: what are you and what is your brand?
  • Include tip lists: 5 things to ____________ OR 5 reasons why ________________

Ways to write your book: Tips From Lisa’s Course

  • 8-12 weeks to have a  draft or a proposal.
  • Fill in the holes later (research, interviews, etc) … get the concrete down first.
  • Write what you know, or interview experts if you are new to the field.
  • Passion — write what you’re passionate about.

Ways to Publish

A traditional publisher will take care of final edits, layout, cover, and distribution. However, you’ll still need to market and sell your book. In fact, it’s generally a good idea to hire a publicist as well, because publishers rarely get their authors much publicity. However, do get references as you can waste a good deal of money on a publicist if you are not careful.

Self-Publishing can be a cost-effective way of writing and selling your book, especially using websites like Amazon to market and sell your content.  When self-publishing, make sure to use professional resources to design, edit, and market.

Questions Answered!

What channel do I use to publish?

People are reading paper! If you’re going to be speaking anywhere, it’s ideal to have a physical version to sell. It almost always makes sense to have both e-book and a physical copy.

What’s the important thing to remember about blogs? And what’s their appeal?

They’re up there forever and sometimes the conversation continues years beyond the date of posting. Blogs can be interactive, which helps you understand what your audience wants (helpful in book writing) and also connects you to your audience and develops a relationship.

What’s the “Bestseller formula?”

  • A strong title and topic, of course
  • One that resonates with a large audience that wants and needs what you have to offer.
  • Marketing: everything from great design and cover to executing a strategic plan for reaching your audience (which means understanding where they “hang out”—online and off line.

Lisa Tener‘s Book-Writing Classes come in virtual and in-person options.  Click here to learn more.

Don’t forget to attend next month’s NIM event: Social Media Insights, What Works.

Know Before Paying for Web Services

In February, website developer Francisco Samuel explained to NIM what we’re doing right, wrong, and what we could be doing better. We learned how to avoid being overcharged on development, domains, and hosting. We also found out the secrets to search engine optimization with quick tips on how to enhance your website without getting cheated out of your money.

#NIMRI attendees learned all about:

  • Internet Consultants Who are good? What is a good price?
  • Mobile sites My website on the iPhone, iPad, & other mobile devices
  • SEO Search engine optimization tactics and strategy
  • Domains & Hosting Must I pay?
  • Analytics How to track your traffic
  • Launch, Maintain, Blog, & Repeat Ways to keep the flow of your site

Franciso Samuel graduated from UMass Dartmouth in 1987 with a BS in Computer Science. He has more than a decade of experience working in software development and project management and over 5 years in internet development and dot-coms. He has been running Abacus Software for 15 years, building websites and technology consulting throughout New England.

Key takeaways

  • Content is one of the keys to website success,  both for search engines and for humans
  • Blogging helps keep search engines coming back & boosts the likelihood that your site will come up when someone searches
  • Be wary of proprietary work – something a developer created and others don’t use
  • Work with someone who works with common coding programs and CMS systems like WordPress or Drupal
  • Make sure your content is specific and describes what you do
  • If there’s something you are not familiar with, check Google trends to see how common it is

Attendees’ Tweets

Fantastic clip from Matt Cutts to demonstrate there are still people being “snookered” by SEOs – well-done @FranciscoSamuel #NIMRI

Buyer beware: if it’s too good to be true whether the stock market or #SEO says @FranciscoSamuel citing @mattcutts #NIMRI

Blogging helps keep search engines coming back & boosts likelihood that your site will come up when someone searches @FranciscoSamuel #NIMRI

Wordclouds can be helpful to ensure you are using the words folks looking for you would be using #keywords #NIMRI

Be sure you own your own domain and that you can log in to the account @franciscosamuel #NIMRI

Don’t miss monthly #NIMRI gatherings.

 

Maximize MultiMedia: A Do-It-Yourself Production!

Why should you think and create multimedia? Data and metrics increasingly spotlight multimedia:

January’s Newport Interactive Marketers event left attendees feeling confident and knowledgeable about how to create a more appealing platform through multimedia. It turns out, creating multimedia can easily be done on your own. It’s not always necessary to spend thousands of dollars on something that can easily be put together with a few but important steps that Donna Mac of DMac Voice & Media was able to share with NIM attendees. So grab a pen and paper and turn your ideas into a creative multimedia creation that will quickly catch the eye of your target audience.

Did you know that 1 minute of video can account for thousands of words? Multimedia can package so much information and be displayed in a creative, attention-grabbing way. So why wouldn’t we all use media to benefit our businesses? Donna Mac asked the audience and here is what we found out:

  • Multimedia production is confusing or overwhelming
  • It seems like a daunting task to create multimedia
  • Takes too long and costs too much money

Donna engaged the audience with just how simple it can be to DO IT YOURSELF. So let’s take a look at her simple steps to managing your own multimedia production:

Multimedia pre-production

  • Choose a platform. Audio, Audio/Visual, or just Video.
  • Know the business: What is your goal and what are you “selling?”
  • Who is the audience: What will they be receptive to?
  • Know the BRAND and pick a style, whether it be professional or funny, make sure to add your flavor.
  • What will turn your audience’s attention to the video? Don’t be too lengthy, pushy, or self-centered.
  • BEGIN THE WRITING PROCESS. Who, what, when, and how. It’s your business, tell your story.
  • Keep it short, simple, and sweet. Remember to be authentic: People need to relate, so don’t sound too automated or commercial. You need to build trust, so be real.

Producing your multimedia

  • Gather your equipment: Make sure you have a quality recording device. And for visual media, make sure to have good lighting, good backgrounds, and look presentable.
  • Make sure the production is directed, whether it’s by you or someone else; you must keep it organized. Schedule your recordings in a timely fashion and make sure everything you need is recorded.
  • When recording, you want to always sound authentic, look presentable, and be true to yourself.
  • Keep in mind the background of your footage: Make sure the focus is you and that there are no distractions. Plan on multiple, so you have the best footage you can get.

Multimedia Post-Production

  • Organize and asses your footage, make sure to remove anything with continuity errors and keep the best of all the takes.
  • Piece it together: Make sure your footage makes chronological sense.
  • Add narration, pictures, background sounds, and an opening and closing – depending on the type of media.
  • IMPORTANT! REVISE: Creating media is much like writing a paper, keep in concise and error-free.

Special thanks to Donna Mac of DMac Voice & Media for sharing her years of expertise and knowledge with NIM. Donna is president and founder of DMac Voice & Media.

 

NIM Roundup: Ed King Gets NIM Stoked About Google+

NIM Roundup: Ed King Gets NIM Stoked About Google+

Would you fall in love with Google+ if it boosted your business by 75%? Well, photographer Ed King did, and Google+ for Business did just that for 02809 Ed King Photography. King explained at the September 27 NIM event how the social media platform some take for granted is actually one of the best tools you can have in your marketing toolkit.

What makes Google+ a necessary part of the marketer’s toolkit is how much it improves a marketer’s reach. Similar to Facebook, but with added reach, Google+ Business Pages creates friend-circles with live hangouts, resulting in community conversations that have more longevity so your messaging can grow exponentially.

King explained that Google+ sites are indexed faster and your connections affect search results. In fact, when King made G+ a priority in his marketing campaign, he gained more than 2,000 followers!

With 15 years experience in business-to-business sales, marketing and working with clients such as Partners Healthcare & Brigham and Women’s Hospital, former chapter president of East Bay B.N.I., King became active in social media in 1990 when he worked with AOL and in a content development role for iVillage.

Although Google+ is a little over a year old, it’s gaining serious ground, according to King. It’s a Facebook-heavy world out there, and people grow complacent and think that Facebook is the only network they need but that couldn’t be farther from the truth.

Getting involved in G+ Circles

Some people feel like they’re talking to themselves in G+ circles because they don’t understand the potential. In fact, live circles can improve the reach of a business easily if you know how to use them. If sites on G+ get indexed faster, and presence is about indexing … then G+ is well worth checking out, and King has the 22,000 new followers to prove it.

“My sales have increased dramatically,” says King. “It has opened doors which would never have existed without it.” An example is an online Google mentorship with a photographer who has worked with National Geographic, which has played a vital role in King’s overall online presence.

King was lucky enough to have five images selected as “Google Plus Photo Extract Photo of the day” this year, which boosted his actual print sales not only for those prints but others in his collections as well.

“I know some will say because it is a visual product that is easily shared but the idea is fresh interesting content, but I have even received feedback from one person who shares my work regularly, who mentioned to me that  because of our connection with the shared images it has increased her overall reach.”

King’s Background in Google+

King’s two-year-old fan page slowly grew his fan base – 150 fans in two years – but when he started using Google Plus that number blossomed to a ripe 22,000 followers, plus he has added an additional 300 fans to Facebook in 6 months. His Twitter account was another marketing outlet that was slow to grow, although he said he uses Google+ a bit more. He was able to add several hundred quality contacts in the past few months. [ SUE, this part is unclear to me – does he mean quality contacts through Google+, or quality contacts through Twitter via Google+??? ]

“All of this growth has lead to an increase in revenue and opportunities like my recent shoot on the Tall Ship from New Bedford to Philly which has lead to more revenue,” says King, who was asked to teach an online course through a Google contact and who gave his first three-day workshop in Rhode Island this this past September through another Google contact.

Is Google+ the whole marketing package?

As to whether Google+ is the whole marketing package, King ganders that it’s a strong possibility since he had been working other aspects of social media but until Google+ he never imagined that he could be this successful using social media.

King had some advice for the Newport hospitality industry: “Personally, if I was in the hospitality industry in Newport I would be hosting a weekly or bi-weekly hangout highlighting the area.  This may be a slow grow at first but the live stream to Youtube makes this accessible for anyone at anytime they think about searching Newport as an example.”

Hanging out on Google+ takes patience, and good listening skills, suggests King, who took the time to learn how to use the multifaceted tool until he figured out exactly how to make it work for him.

King’s passion for Google+ piqued new interest for NIM marketers, and NIM founder Suzanne McDonald got right to work to put together a Google+ hangout of her own for NIMers who wanted the marketing success Ed King was able to achieve through G+, for 02809!

Take a look at the hot topics trending twitter about the event:

12MeterCharters says, “Write a complete intro in your Google+ business page. No. 1 complaint of users is incomplete intro.”

Sue_DesigEditor says, “Of 100 million active users, @02809Photo is ranked 626 in US but his Google+ has also boosted his other social platforms.”

KevinTVine says, “Listening to @02809photo talk about how Google+ helped bolster his photography business into the stratosphere #NIMRI”

Stay tuned for November NIM event at La Forge Casino Restaurant at 186 Bellevue Avenue. NIM looks forward to seeing you at the next function at La Forge Casino Restaurant at 186 Bellevue Avenue. http://www.laforgerestaurant.com! Easy parking across the street in the CVS parking lot. Don’t forget to register!

 

 

What A Website Should Really Cost: A Look Into NIM’s October Event

From wanting to launch a knitting site, to running a marketing firm, Marketers from all sides of business came hear just what this month’s panel had to say. Newport Interactive Marketers’ wrapped up 2012 focusing on websites. What are the must-haves? How to save money on site development? What type of expert help do you need and can you afford it?

The panelists answered questions from those who’ve never had a website, to those who create websites professionally. Meet the Panel:

 John Picozzi

   Senior Web Developer at Rubic Design + Interactive, John is a graduate of Johnson & Wales University and holds a bachelor’s degree in web design and e-commerce as well as an associates degree in web development. John is highly skilled across all areas of website development and design: from server-side coding, to content layout, and site architecture. He comes to Rubic Design + Interactive from the advertising and PR industry where he built and maintained web solutions for national brands like CVSCaremark, Marriott International, and Dunkin Donuts.

Matt Medeiros

  Co-founder of Slocum Studio, WordPress architect, business development, blogger at MattReport.com, and inbound marketer. Helping others on the web.

Sean Walther

  Sean Walther is a freelance web developer and has been doing what he loves for almost 15 years. Recently Sean has been specializing in WordPress deployments, but has a varied history with many types of web technologies.  Prior to his current freelance role, Sean was the CTO of a web development firm in Boston for 3 years. Sean is a graduate of Boston University, with a BA in computer science.

 David Englund

owner of Englund Studio. Founded in 2002 offering graphic design and illustration services, Englund Studio has since been the winner of both the Webmasters Award and the American Design Award for creative website design. Improving customer interaction and attraction through WEO (Web Experience Optimization) is a vital concern. Englund Studio has created custom websites, WordPress sites, mobile sites, blogs, and squeeze pages for customer lead generation. David is preparing to launch a podcast show called Marketing Differently.

 

Key takeaways from October’s Newport Interactive Marketers

  • You get what you pay for. If you’re willing to pay more, you’re going to get more. So what is more: a more custom website, to a more involved developer who can plan for where your business is headed.
  • Those with smaller budgets were able to learn about alternatives, such as website templates, which allow you to develop and update your own website, using a platforms such as WordPress. But be sure to purchase your own domain, such as NewportInteractiveMarketers.com.
  • Another cost effective way of having an online presence without breaking the budget, would be working with a designer who can put together a basic website without any extensive plug-ins or features. Lindsay Logan from WOMA design, a Newport Marketer, talked about ways that she personally helps clients with this and how it is less costly than most options.

 

Website considerations BEFORE meeting with a developer

  • Know your audience. What are they looking for in a website? Know the main draw of your audience and emphasize it in your website. Should that be the focus of your website that is easy to access on the home page.
  • Bring a list of competitor’s websites and examples of the similarities and differences you want.
  • It’s not what you want to see on the site, it’s what your viewers need to see. Do what’s best for your business & let web designers help you, after all you’re paying for their expertise!
  • Come with a theme to start out. Panelists warned against free themes, like Theme Forest due to malicious or sloppy code.

 

Where do you want to be in two years?

  • Don’t be afraid to tell the person your working with, your budget. If you have a smaller budget like $1,500 then maybe craigslist or WordPress is better for you. It’s important let them know these things and you can discuss the best options within your budget range.
  • Designers, Developers, Marketers, SEO, and content strategists are all incorporated into the FULL process of designing a website: Keep in mind that this is what you’re paying for and discuss what each will be able to do for you. Know what you’re paying for and let them know what you want from them.

 What sparked debate?

WordPress & Drupal

  • Is WordPress good? Yes. Small budget? Go for it. Test it out. Use if for a year, higher income – then spend the money. Website = Virtual salesperson.
  • WordPress does not have a great online ecommerce store, where as Drupal does.
  • WordPress plug-in options: fantastic! Includes: Contact for 7, advanced custom fields, designer clients (extra forms on pages), WD Photo Kit, Contact 17.
  • You always have the option to pay for it. Why pay for it when you can get it for free? Support! You get what you pay for.
  • Web developer should have no excuse or at least a good reason not to have a WordPress up and running for you.

Audience’s questions answered:

Is the cost is going up or down?

The prices of websites have gone down because now there are free options to creating websites and many people are able to do it themselves with these options.

Why go local in choosing a developer?

Go Local! Meet with designers face to face and get to know the person that’s helping to develop your business. Also, be able to receive training on how to use and update the website! You want to know the where about of your developer, constant contact is key, especially when you’re paying for it.

What are the price ranges that our panelists are charging their clients?

They currently start looking at projects in the $1,500 as a starter. And average prices range from 5,000 to 10,000.

What is the value that developers add to the price?

The value that developers give to the price is time. They take care of it, maintain it, and spend the most time with the website’s construction and maintenance.

What are some key components a website should have?

  • Blog OR consistently updated with content
  • News Letter
  • Email options but not a barrier to website, always keep your website accessible without effort by your viewers.
  • Search Bar & Social Media Icons
  • Should you have a feed of social media? Depends on whether or not you’re social media is a key part of your business and whether or not it is a good outlet that would be appealing to your customers.
  • Definitely Images and Video – CRITICAL. Less reading and more media.

 

And remember, a website is a virtual sales person, so take your time and make sure it’s saying exactly what you want it to say!