Newport Interactive Marketing

Analyzing Google Analytics With BU Instructor Jay Murphy

 

Missed March’s NIM Analyzing Google Analytics?

Jay Murphy dug into Google Analytics, showing NIM attendees how they can see who is coming to their websites and engaging with them. With this valuable information, brands can provide more specific information that attracts a greater number of followers.

Why it’s important to know who is following you

Knowing who is following your business online offers unprecedented advantages. With this information, you can clearly identify your target market as well as the customer base  you are trying to reach. You can then implement new strategies to find and attract  potential customers you have yet to reach.

Need to know more about Google Analytics? Sign up for Jay’s workshop at the Chamber of Commerce in Middletown, R.I. [Date Change: JUNE 6]

Google Analytics is a free tool that will enhance your marketing strategy. Jay covers all the basics as well as how to interpret the results and how to make solid business decisions from the data. We we’re able to explore advanced topics like how to setup features such as:

  • Dashboards
  • Integrating with Google AdWords
  • Goals and Segments and more.

This program is free, and it gives you great insights into your website traffic and marketing effectiveness.

Navigating Google’s powerful, flexible and easy-to-use features lets you see and analyze your traffic data in an entirely new way. With Google Analytics, you’re more prepared to write better-targeted ads, strengthen your marketing initiatives, and create higher-converting websites.

If you have a website and you don’t leverage Google Analytics, you’re throwing money away!

Build Your Brand With Award-Winning Book Coach

Book coach lisa tenerThese days, whether it’s Google+ or SEO, the concept of authorship is abuzz. Award-winning book coach Lisa Tener shares her strategies, tips, and insights to a packed room.

Writing a book isn’t for everyone — but many people who think they’re not writers find out that they have a book in them after all.

This month’s Newport Interactive Marketers inspired audiences to figure out whether a book is for them and, if so, how to write one that’s worthy and worthwhile — without a lot of stress or pain. In fact, we found out how it can even be an exciting and fun process.

Should I write a book?

  • How to know if writing a book is for you
  • 5 compelling reasons to get started now
  • 3 keys to get past overwhelm and make it easy
  • Your critical first 3 steps

Ways & Reasons to Write a Book

  • To reinvent yourself, establish your credibility by writing a book
  • Helps focus your brand and vision
  • To get known as an expert in your field
  • When you research something, write something on it, you then become the expert

How to brand it

  • Using a catchy, to the point title, that offers a solution to the problem of your market: example: The Creativity CURE by Drs. Carrie and Alton Barron.
  • “Complimentology”: think about your publicity for the future: what are you and what is your brand?
  • Include tip lists: 5 things to ____________ OR 5 reasons why ________________

Ways to write your book: Tips From Lisa’s Course

  • 8-12 weeks to have a  draft or a proposal.
  • Fill in the holes later (research, interviews, etc) … get the concrete down first.
  • Write what you know, or interview experts if you are new to the field.
  • Passion — write what you’re passionate about.

Ways to Publish

A traditional publisher will take care of final edits, layout, cover, and distribution. However, you’ll still need to market and sell your book. In fact, it’s generally a good idea to hire a publicist as well, because publishers rarely get their authors much publicity. However, do get references as you can waste a good deal of money on a publicist if you are not careful.

Self-Publishing can be a cost-effective way of writing and selling your book, especially using websites like Amazon to market and sell your content.  When self-publishing, make sure to use professional resources to design, edit, and market.

Questions Answered!

What channel do I use to publish?

People are reading paper! If you’re going to be speaking anywhere, it’s ideal to have a physical version to sell. It almost always makes sense to have both e-book and a physical copy.

What’s the important thing to remember about blogs? And what’s their appeal?

They’re up there forever and sometimes the conversation continues years beyond the date of posting. Blogs can be interactive, which helps you understand what your audience wants (helpful in book writing) and also connects you to your audience and develops a relationship.

What’s the “Bestseller formula?”

  • A strong title and topic, of course
  • One that resonates with a large audience that wants and needs what you have to offer.
  • Marketing: everything from great design and cover to executing a strategic plan for reaching your audience (which means understanding where they “hang out”—online and off line.

Lisa Tener‘s Book-Writing Classes come in virtual and in-person options.  Click here to learn more.

Don’t forget to attend next month’s NIM event: Social Media Insights, What Works.

Maximize MultiMedia: A Do-It-Yourself Production!

Why should you think and create multimedia? Data and metrics increasingly spotlight multimedia:

January’s Newport Interactive Marketers event left attendees feeling confident and knowledgeable about how to create a more appealing platform through multimedia. It turns out, creating multimedia can easily be done on your own. It’s not always necessary to spend thousands of dollars on something that can easily be put together with a few but important steps that Donna Mac of DMac Voice & Media was able to share with NIM attendees. So grab a pen and paper and turn your ideas into a creative multimedia creation that will quickly catch the eye of your target audience.

Did you know that 1 minute of video can account for thousands of words? Multimedia can package so much information and be displayed in a creative, attention-grabbing way. So why wouldn’t we all use media to benefit our businesses? Donna Mac asked the audience and here is what we found out:

  • Multimedia production is confusing or overwhelming
  • It seems like a daunting task to create multimedia
  • Takes too long and costs too much money

Donna engaged the audience with just how simple it can be to DO IT YOURSELF. So let’s take a look at her simple steps to managing your own multimedia production:

Multimedia pre-production

  • Choose a platform. Audio, Audio/Visual, or just Video.
  • Know the business: What is your goal and what are you “selling?”
  • Who is the audience: What will they be receptive to?
  • Know the BRAND and pick a style, whether it be professional or funny, make sure to add your flavor.
  • What will turn your audience’s attention to the video? Don’t be too lengthy, pushy, or self-centered.
  • BEGIN THE WRITING PROCESS. Who, what, when, and how. It’s your business, tell your story.
  • Keep it short, simple, and sweet. Remember to be authentic: People need to relate, so don’t sound too automated or commercial. You need to build trust, so be real.

Producing your multimedia

  • Gather your equipment: Make sure you have a quality recording device. And for visual media, make sure to have good lighting, good backgrounds, and look presentable.
  • Make sure the production is directed, whether it’s by you or someone else; you must keep it organized. Schedule your recordings in a timely fashion and make sure everything you need is recorded.
  • When recording, you want to always sound authentic, look presentable, and be true to yourself.
  • Keep in mind the background of your footage: Make sure the focus is you and that there are no distractions. Plan on multiple, so you have the best footage you can get.

Multimedia Post-Production

  • Organize and asses your footage, make sure to remove anything with continuity errors and keep the best of all the takes.
  • Piece it together: Make sure your footage makes chronological sense.
  • Add narration, pictures, background sounds, and an opening and closing – depending on the type of media.
  • IMPORTANT! REVISE: Creating media is much like writing a paper, keep in concise and error-free.

Special thanks to Donna Mac of DMac Voice & Media for sharing her years of expertise and knowledge with NIM. Donna is president and founder of DMac Voice & Media.

 

NIM Roundup: Ed King Gets NIM Stoked About Google+

NIM Roundup: Ed King Gets NIM Stoked About Google+

Would you fall in love with Google+ if it boosted your business by 75%? Well, photographer Ed King did, and Google+ for Business did just that for 02809 Ed King Photography. King explained at the September 27 NIM event how the social media platform some take for granted is actually one of the best tools you can have in your marketing toolkit.

What makes Google+ a necessary part of the marketer’s toolkit is how much it improves a marketer’s reach. Similar to Facebook, but with added reach, Google+ Business Pages creates friend-circles with live hangouts, resulting in community conversations that have more longevity so your messaging can grow exponentially.

King explained that Google+ sites are indexed faster and your connections affect search results. In fact, when King made G+ a priority in his marketing campaign, he gained more than 2,000 followers!

With 15 years experience in business-to-business sales, marketing and working with clients such as Partners Healthcare & Brigham and Women’s Hospital, former chapter president of East Bay B.N.I., King became active in social media in 1990 when he worked with AOL and in a content development role for iVillage.

Although Google+ is a little over a year old, it’s gaining serious ground, according to King. It’s a Facebook-heavy world out there, and people grow complacent and think that Facebook is the only network they need but that couldn’t be farther from the truth.

Getting involved in G+ Circles

Some people feel like they’re talking to themselves in G+ circles because they don’t understand the potential. In fact, live circles can improve the reach of a business easily if you know how to use them. If sites on G+ get indexed faster, and presence is about indexing … then G+ is well worth checking out, and King has the 22,000 new followers to prove it.

“My sales have increased dramatically,” says King. “It has opened doors which would never have existed without it.” An example is an online Google mentorship with a photographer who has worked with National Geographic, which has played a vital role in King’s overall online presence.

King was lucky enough to have five images selected as “Google Plus Photo Extract Photo of the day” this year, which boosted his actual print sales not only for those prints but others in his collections as well.

“I know some will say because it is a visual product that is easily shared but the idea is fresh interesting content, but I have even received feedback from one person who shares my work regularly, who mentioned to me that  because of our connection with the shared images it has increased her overall reach.”

King’s Background in Google+

King’s two-year-old fan page slowly grew his fan base – 150 fans in two years – but when he started using Google Plus that number blossomed to a ripe 22,000 followers, plus he has added an additional 300 fans to Facebook in 6 months. His Twitter account was another marketing outlet that was slow to grow, although he said he uses Google+ a bit more. He was able to add several hundred quality contacts in the past few months. [ SUE, this part is unclear to me – does he mean quality contacts through Google+, or quality contacts through Twitter via Google+??? ]

“All of this growth has lead to an increase in revenue and opportunities like my recent shoot on the Tall Ship from New Bedford to Philly which has lead to more revenue,” says King, who was asked to teach an online course through a Google contact and who gave his first three-day workshop in Rhode Island this this past September through another Google contact.

Is Google+ the whole marketing package?

As to whether Google+ is the whole marketing package, King ganders that it’s a strong possibility since he had been working other aspects of social media but until Google+ he never imagined that he could be this successful using social media.

King had some advice for the Newport hospitality industry: “Personally, if I was in the hospitality industry in Newport I would be hosting a weekly or bi-weekly hangout highlighting the area.  This may be a slow grow at first but the live stream to Youtube makes this accessible for anyone at anytime they think about searching Newport as an example.”

Hanging out on Google+ takes patience, and good listening skills, suggests King, who took the time to learn how to use the multifaceted tool until he figured out exactly how to make it work for him.

King’s passion for Google+ piqued new interest for NIM marketers, and NIM founder Suzanne McDonald got right to work to put together a Google+ hangout of her own for NIMers who wanted the marketing success Ed King was able to achieve through G+, for 02809!

Take a look at the hot topics trending twitter about the event:

12MeterCharters says, “Write a complete intro in your Google+ business page. No. 1 complaint of users is incomplete intro.”

Sue_DesigEditor says, “Of 100 million active users, @02809Photo is ranked 626 in US but his Google+ has also boosted his other social platforms.”

KevinTVine says, “Listening to @02809photo talk about how Google+ helped bolster his photography business into the stratosphere #NIMRI”

Stay tuned for November NIM event at La Forge Casino Restaurant at 186 Bellevue Avenue. NIM looks forward to seeing you at the next function at La Forge Casino Restaurant at 186 Bellevue Avenue. http://www.laforgerestaurant.com! Easy parking across the street in the CVS parking lot. Don’t forget to register!

 

 

What A Website Should Really Cost: A Look Into NIM’s October Event

From wanting to launch a knitting site, to running a marketing firm, Marketers from all sides of business came hear just what this month’s panel had to say. Newport Interactive Marketers’ wrapped up 2012 focusing on websites. What are the must-haves? How to save money on site development? What type of expert help do you need and can you afford it?

The panelists answered questions from those who’ve never had a website, to those who create websites professionally. Meet the Panel:

 John Picozzi

   Senior Web Developer at Rubic Design + Interactive, John is a graduate of Johnson & Wales University and holds a bachelor’s degree in web design and e-commerce as well as an associates degree in web development. John is highly skilled across all areas of website development and design: from server-side coding, to content layout, and site architecture. He comes to Rubic Design + Interactive from the advertising and PR industry where he built and maintained web solutions for national brands like CVSCaremark, Marriott International, and Dunkin Donuts.

Matt Medeiros

  Co-founder of Slocum Studio, WordPress architect, business development, blogger at MattReport.com, and inbound marketer. Helping others on the web.

Sean Walther

  Sean Walther is a freelance web developer and has been doing what he loves for almost 15 years. Recently Sean has been specializing in WordPress deployments, but has a varied history with many types of web technologies.  Prior to his current freelance role, Sean was the CTO of a web development firm in Boston for 3 years. Sean is a graduate of Boston University, with a BA in computer science.

 David Englund

owner of Englund Studio. Founded in 2002 offering graphic design and illustration services, Englund Studio has since been the winner of both the Webmasters Award and the American Design Award for creative website design. Improving customer interaction and attraction through WEO (Web Experience Optimization) is a vital concern. Englund Studio has created custom websites, WordPress sites, mobile sites, blogs, and squeeze pages for customer lead generation. David is preparing to launch a podcast show called Marketing Differently.

 

Key takeaways from October’s Newport Interactive Marketers

  • You get what you pay for. If you’re willing to pay more, you’re going to get more. So what is more: a more custom website, to a more involved developer who can plan for where your business is headed.
  • Those with smaller budgets were able to learn about alternatives, such as website templates, which allow you to develop and update your own website, using a platforms such as WordPress. But be sure to purchase your own domain, such as NewportInteractiveMarketers.com.
  • Another cost effective way of having an online presence without breaking the budget, would be working with a designer who can put together a basic website without any extensive plug-ins or features. Lindsay Logan from WOMA design, a Newport Marketer, talked about ways that she personally helps clients with this and how it is less costly than most options.

 

Website considerations BEFORE meeting with a developer

  • Know your audience. What are they looking for in a website? Know the main draw of your audience and emphasize it in your website. Should that be the focus of your website that is easy to access on the home page.
  • Bring a list of competitor’s websites and examples of the similarities and differences you want.
  • It’s not what you want to see on the site, it’s what your viewers need to see. Do what’s best for your business & let web designers help you, after all you’re paying for their expertise!
  • Come with a theme to start out. Panelists warned against free themes, like Theme Forest due to malicious or sloppy code.

 

Where do you want to be in two years?

  • Don’t be afraid to tell the person your working with, your budget. If you have a smaller budget like $1,500 then maybe craigslist or WordPress is better for you. It’s important let them know these things and you can discuss the best options within your budget range.
  • Designers, Developers, Marketers, SEO, and content strategists are all incorporated into the FULL process of designing a website: Keep in mind that this is what you’re paying for and discuss what each will be able to do for you. Know what you’re paying for and let them know what you want from them.

 What sparked debate?

WordPress & Drupal

  • Is WordPress good? Yes. Small budget? Go for it. Test it out. Use if for a year, higher income – then spend the money. Website = Virtual salesperson.
  • WordPress does not have a great online ecommerce store, where as Drupal does.
  • WordPress plug-in options: fantastic! Includes: Contact for 7, advanced custom fields, designer clients (extra forms on pages), WD Photo Kit, Contact 17.
  • You always have the option to pay for it. Why pay for it when you can get it for free? Support! You get what you pay for.
  • Web developer should have no excuse or at least a good reason not to have a WordPress up and running for you.

Audience’s questions answered:

Is the cost is going up or down?

The prices of websites have gone down because now there are free options to creating websites and many people are able to do it themselves with these options.

Why go local in choosing a developer?

Go Local! Meet with designers face to face and get to know the person that’s helping to develop your business. Also, be able to receive training on how to use and update the website! You want to know the where about of your developer, constant contact is key, especially when you’re paying for it.

What are the price ranges that our panelists are charging their clients?

They currently start looking at projects in the $1,500 as a starter. And average prices range from 5,000 to 10,000.

What is the value that developers add to the price?

The value that developers give to the price is time. They take care of it, maintain it, and spend the most time with the website’s construction and maintenance.

What are some key components a website should have?

  • Blog OR consistently updated with content
  • News Letter
  • Email options but not a barrier to website, always keep your website accessible without effort by your viewers.
  • Search Bar & Social Media Icons
  • Should you have a feed of social media? Depends on whether or not you’re social media is a key part of your business and whether or not it is a good outlet that would be appealing to your customers.
  • Definitely Images and Video – CRITICAL. Less reading and more media.

 

And remember, a website is a virtual sales person, so take your time and make sure it’s saying exactly what you want it to say! 

Newport Comic Book Store Thrives With Social Media

Continuation of June 5 interview with Wayne Quackenbush from Newport’s Annex Comics, see part 1 here

NIM: As a marketer of a narrow-niche store, it must be challenging to get new customers. How has Facebook helped?

WQ: People visit the shop, visit my website, or E-bay store just to meet the eccentric person behind the Facebook page.

NIM: Tell us what they’ll find if they make an appearance in your store.

WQ: A mess. Stacks and walls of comics and product, the aforementioned local artwork, masks, clown dolls, and DVDs everywhere.

NIM: What’s the misconception about comics?

WQ: Some Americans have the opinion that comics are for kids or for the unintelligent, or they think the store will provide a rarified atmosphere of hipster elitist geekdom. Comics used to be for everybody and, in many countries of the world, they still are. They are unique artwork by a single creator or small group of creators telling an immersing and synergistic story in a way that is not possible in any other medium.

NIM: You’re a little in love with the industry, and I think that authenticity translates on your Facebook and web pages. Describe graphic love, the comic-book kind.

WQ: Comics allow an imaginative freedom in way that isn’t seen in films or in video games. There is an aesthetic pleasure in the pictures that isn’t present when reading fiction. With comics, the reader has to imagine the sounds, smells, and motion that are implied by the language and vision portrayed.

NIM: Everything has changed so much in the past 10 or 15 years. How have comic books changed?

WQ: That would take an essay. Simply, the 32-page full-color slim pamphlet remains the same but with more sophisticated coloring and better paper. But other forms of presentation of the art form have come into being from graphic novels, which are a thick collection of individual and previously published stories.

NIM: What’s popular with the Kids now?  Zombies seem to be a big theme. I don’t get it.

WQ: Zombies are best used as a metaphor in fiction … they can symbolize the horror of “the other,” rampant consumerism, the pervasive anti-intellectualism of American society, the infantile and lizard brain hunger that lives in everyone, the hive mind … And everyone has a lingering fear of being bitten really hard.

NIM: Yes, it makes sense. Hey, do you have any plans for cyber-expansion?

WQ: I’m running four different Facebook accounts: my personal account, the store account, the store small business account, and the Annex Art Society page, so I really haven’t had time. Luckily, I have a Webmaster in charge of the store website.

NIM: I know it’s not polite to talk about religion or politics, but in business, it’s always polite to talk about money!  Has social media helped your business financially?

WQ: Yes.

NIM: See? That’s sort of the point that gets lost because social media is so much fun. I know you’re not a fan of hash tags, but #NIMRI is one hashtag you should “follow” on Twitter. You’ll learn so much about even more social media opportunities to promote your brand.

WQ: I found out about NIM from friends. The acronym reminds me a little of Nine Inch Nails. I would attend those meetings.

NIM: Hashtag NIN!  That’s funny. Well, NIM can help you learn search optimization, to spread the word effortlessly and worldwide about the Annex, so we look forward to seeing you at the next meeting.

NIM: ListenWayne, it was a pleasure talking to you about the Annex. I’m really happy that you have taken the social media bull by the horns, and it’s wonderful to learn you’re also helping kids tap their creativity. #socialmedia

To learn more about Annex Comics, or immerse yourself in zombie-lit, please FB friend Wayne on Facebook or visit his website at annexcomics.com.

 

 

 

 

 

Pinterest: A Top-Tier Social Media Tool for Business

Pinterest for Business

 

If instead of posting quotes on Facebook, you’d rather share tapestries you found at the bazaar in India, or smiling sloths from your trip to Costa Rica, then you’ll love Pinterest. But did you know that in addition to providing the perfect platform for those who are more visual- than text-oriented, Pinterest can also help your business gain traffic and credibility?

For baby boomers, the act of “pinning” may still conjure up a fraternity engagement ceremony. But Pinterest is so on the edge of marketing platforms that even the aughts ought to know about. In fact, it’s one of the top three social media tools including Facebook and Twitter, according to Annie Colella of Discover Newport (gonewport.com), who presented a talk to NIM April 26.

So, what’s Pinterest?

Simply defined, Pinterest is a pinboard-style social photo sharing network about your personal and business interests. “Pinners” discover and post photos they love or are inspired by and organize them into a thematic pinboard. Then they share them so that people they know and people they don’t know gain access and the ability to follow them. Think Facebook+Flickr+Twitter+Youtube. (Pinterest even accommodates video uploads for pinning, from Youtube and Vimeo.)

Colella, whose sunny personality, high profile position at gonewport.com, and visual bent make her the quintessential pinner, presented a Powerpoint rich in easy-to-understand tips for business promotion through the fun and surprisingly simple act of “pinning.” The pinning expert summed up Pinterest in one sentence: “It’s Like Fantasy Football for girls.”

Pinterest has cross-reach

While the 80/20 rule applies to Pinterest in terms of women (80) and men (20) are users, in time, Pinterest promises to level out once business people see its merits, Colella said. Those merits are numerous because Pinterest is integrated with Facebook and Twitter. This way users can sign in through one or the other of their social networks, making cross-networking sharing easier. Pinners can pin their own, or, with attribution, re-pin somebody else’s image.

“Great boards promote the event and lifestyle of their demographic,” said Colella, underscoring why Pinterest is such a great tool for brand creation and development.

Generating traffic for your brand via Pinterest comes down to traditional SEO and link building, Colello told NIM. In addition to integration with other social media accounts, pinners can also bring new visitors to their associated websites, blogs and digitally published guest articles.

How does Pinterest stack up to other social?

Not sold yet? Pinterest outsmarts Facebook for time spent, according to mashable.com. And in October of 2011, the website of Tim, Inc’s Real Simple Magazine got more traffic from Pinterest than Facebook.

Pinterest has another advantage: most pinners re-pin rather than pin new items from the Web, and if they are linking back and crediting the way they should, that means Pinterest is a remarkable website traffic referral tool. This is true particularly for apparel retailers.

Another gleaming statistic is that Pinterest hit $10 million U.S. monthly unique visitors, faster than any independent site in history. Like Google, Pinterest also contains analytic tools for tracking traffic such as PinReach, which tracks interests, followers, boards and pins via analytics to measure the most popular boards by re-pin and who your influential followers are.

Now, NIM-ers are savvy marketers already, but so much new stuff comes onto the social media horizon that every new platform introduced can bring apprehension. To reinforce the power of Pinterest, Colello explained that Pinterest was the top social referrer for marthastewartweddings.com and marthastewart.com, sending more traffic to both properties than Facebook and Twitter combined. Pinterest generates more referral traffic to web sites than YouTube, Google+ and Linkedin combined.

You have to be invited

The only downside thus far, Colello said, is Pinterest is still a closed community, therefore users have to request an invite from existing users to join. So Colella promised to take names at the end of her talk so she could send out Pinterest invitations. She then invited guests to find her on Twitter if they had any more Pinterest questions. And that, folks, is the way social media should work!

After the talk, Portsmouth resident Cheryl Digennaro said she would consider using Pinterest in addition to Facebook to promote her reiki business. “I didn’t really know much about Pinterest before,” said Digennaro, “but now I plan on using Pinterest to post photos and quotes from my favorite authors, holistic practitioners, physicians and quantum physicists who support my message.”

Some of Annie’s hot Pinterest tips & takeaways:

  • Don’t be selfish; pin from sources other than your own site
  • Re-pin, “favorite” and comment on other users’ pins
  • Always provide linkbacks and credit your sources
  • Use keywords to make your pins easy to find
  • Be nice!
  • Include item price in description
  • Link back to your e-commerce site so the consumer can make a purchase
  • Use pleasing graphics, good inspirational images – a “wow” effect makes a good Pinterest board for users to follow
  • Don’t be over-promotional. Concentrate on great products, inspirations, corporate and social responsibility.

 

Pinterest for Business

Photos by Ramon at www.smalltimevideo.com

DE/NIM would like to thank @anniecolellahttp://www.gonewport.com/@41northhttp://www.41north.com

Please stay tuned for the next meeting of NIM in June!

Annex Comics Taps Social Media to Boost its Base

Around since the 80s, Annex Comics flourishes in 2012, due in large part to the way in which owner Wayne Quackenbush took the social media bull by the horns to promote the fine (and funny) art of comic books.

Here’s Part I of our two-part interview.

NIM: Wayne Quackenbush, I can’t think of a better name to stick onto a Web domain than Quackenbush, but you’re Annex Comics. How long has the Annex been around?

WQ: I started working at the Annex in 1994, and bought it from the owner in 1998. I had an extensive background in retail, having managed several photo-processing and video stores in NYC.

NIM: What’s photo processing? Just kidding. So you’re a savvy retailer who likes new media. Are you a wave-rider in your business, or does the Annex rely on your fan base/repeat customers for its success?

WQ: We’ve ridden through fads over the years, made a lot of changes and experimented with product as much as possible. I introduced video sales and rentals, for instance. The Annex was the first store in the state to go all DVD, and now we have dinosaur status because we’re the last store in Rhode Island to offer DVD rentals.

NIM: That’s very cool, Wayne. I miss the excitement of going to a place and renting something. Speaking of dinosaurs, a few businesses still have yet to embrace social media as a genius marketing tool. But you have. Tell us how you market Annex these days, and how that’s different from before.

WQ: I used to run occasional ads in the local papers, I put up flyers for events and got interviewed in local magazines and on public access TV. Word-of-mouth was and is most effective.

NIM: And what’s faster at getting words out of mouths than Facebook? Your store has quite the presence there. You have a Facebook page for your store, and a Web page for Annex Art Society.

NIM: Before I started following (stalking?!!) you on Facebook, I thought of your clientele as the hipster/nerd/geek squad. Am I on- or off-base?

WQ: My customer base fits the categories named but there’s more. A general description would be male, college educated, mostly in their 20s and 30s.

NIM: How to you market to the Kids who know everything and think everything’s “whatever”?

WQ: I always try to shock and amaze. The store markets a sense of wonder.

NIM: What’s shocking or amazing at the Annex these days?

WQ: I think people would be surprised at the inroads we’ve achieved in promoting local artists via Facebook through our daily artistic challenges, where artists all over the world participate, and our efforts to encourage creativity, especially in young people.

NIM: How do you reach the young’uns?

WQ: The Annex showcases at least 30 artists a year in our galleries. I work with local high schools in artistic intern programs and I teach a drawing class in the store every Saturday morning.

NIM: Well it must be fun, if people are getting anyone under 80 out of bed Saturday mornings! I think that’s great.

NIM: It takes a lot of effort to man those contests because they are so popular! And social media gives people lots of access to your wall. Why has the response to these contests been so great and how do you keep up with them?

WQ: Personally, the daily Art Challenge is a kind of creative calisthenics, an exercise to keep my brain hopping. I know a few others feel the same way. Plus, humans are social creatures, and it’s extremely gratifying to connect in this way and share images and ideas.

NIM: Isn’t that the beauty of social media? It allows you to actually have fun while you promote your business and grow your numbers. And, it gets people in your door who might otherwise just have walked by, had they not seen the quality of the art that’s being posted on your timeline.

Installment II: Facebook, Zombies, hashtags, and more!

Visit Annex Comics in real life at 314 Broadway in Newport, or go to https://www.facebook.com/annex.comics

 


Newport Interactive Marketers: Increase Sales With a Revenue Coach

Revenue Coach Shares Proven Strategies to Increase Sales

Let’s look at our websites and social media from a proven sales perspective. Revenue Coach and author Kristin Zhivago helps helps brands become to customer-centric. 

What Your Current Clients Can Teach You 

  • What you think is important, isn’t what is important to the customer
  • Go where the customers are: a lot of CEOs are NOT on Facebook
  • If you’re imitating another company then you’re blowing it…customers are coming to you for a reason!
  • Best market research/data mining is asking existing customers the RIGHT questions
  • Client interviews will reveal the trends, in 6 phone calls; they’ll all basically say the same thing
  • Anticipate their questions and help buyers on their journey. You guess= you lose!
  • Have to ask current customers the right questions in the right way
  • People are doing their homework on you before they even contact you
  • If you call your customers yourself, you will still get the data, they’ll just be more polite
  • If you’re only asking one question of an existing client, ask them what they would do if they were in your shoes.
  • Channels,social media etc.- without customer knowledge is like whistling in the wind
  • Treat customers properly and give them what they want

Understanding the Buyer’s Process

  • Buying process changing radically. Overall, you are NOT in control of the process
  • Buying: First friends, then websites, and then Google
  • 80% of buyer’s questions are answered by others, not you!
  • Need to know why and how buyer’s bought from you
  • What’s going to happen to me after I buy? A key question buyers have that you need to answer.

Common Marketing Flaws

  • “Marketing is no longer about what you say, it’s about what you do.”
  • Don’t follow fads and don’t obsess with channels!
  • Is your data flawed? If you’re relying on salespeople, focus groups, social media, surveys and 3rd parties, the chances are your data is flawed
  • Stop selling and start supporting the buyer process
  • Relationship marketing is a misnomer. Do you want car dealers showing up to dinner?
  • Surveys are a waste of time, people will not say in writing what they are really thinking
  • Need to understand where you are in the spectrum to know what to say on your site, newsletter and other content
  • Everyone is doing something that gets in the way of sales
  • Usually you’re screwing up how you’re presenting the product or something else that’s fixable
  • Are you emphasizing what everyone already promises anyway? Everyone expects a boat to float
  • The problem with social media, It’s the biggest time-suck!
  • Usability matters more than design: We don’t look at billboards on the highway never mind on your screen

Branding

  • The difference between branding and your brand? Branding is what you say; your brand is what they say about you
  • Branding is the promise you make. Your brand is the promises you keep

 

A special thanks to all the NIM attendees who tweeted during the event! @KristinZhivago, @JoAnnLefebvre, @SusanneDay, @johnpicozzi, @PRnick, @scottindermaur, @vallerieMalkin, @trendyjenny, @NEMultimedia, @sue_DesigEditor, @NewMediaNPT

 

Don’t miss Newport Interactive Marketers’ next gathering: March 29 public is welcome to the film “Connected” at the Jane Pickens Theater. Tickets are $10, payable to the theater. Preregistration requested.